Taipan’s Future Direction

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In September last year, Taipan held a “New Direction Meeting”.

To refresh everyone’s memories on exactly what the meeting was about, because September was soooo long ago, we called on a mix of people in the customer service area of our business to brainstorm a heap of ideas on how to improve Taipan and the customer experience.

The feedback we received was awesome and it’s started us on a journey of… you guessed it… a new direction!

The new direction is not limited to those who attended the conference… in fact, we need everyone’s involvement to make Taipan the very best it can be.

For those who were unable to attend the day, we have put together an 8-minute video (8 minutes!!!!! We know what you’re thinking, but I promise it’s worth it!).

In this video, we discuss:

  • Our goals moving forward
  • What changes we’re making here at Taipan
  • Steps on how you can get involved in the new direction

This is only just the beginning, but I can’t wait to see what we can achieve together moving forward.

If I can please ask that everyone watches this one through from start to finish, I think it will be a great way to kick start the year and help us to achieve what is going to be our best year yet!